Customer Service Representative Location:

Bremen, GA on-site Expected weekly hours: 40 hr/wk

Key Skillsets:

Customer support/service experience; Friendly, patient demeanor; Flexibility and eagerness to learn The Crossbeam Customer Service Representative (CSR) serves in a frontline, customer-facing role. As such, this CSR will perform a variety of proactive and reactive functions that support SyncGlobal's residential business segment. These functional areas of responsibility include fielding prospective subscriber service inquiries and active subscriber service requests, performing assigned new subscriber onboarding tasks, and maintaining subscriber-related account data. Additional responsibilities may include community outreach initiatives.

JOB DUTIES AND RESPONSIBILITIES

Make outgoing calls to individuals registered at Crossbeam.net with the intended goal of turning prospects into subscribers Make outgoing calls to individuals who submit orders through Crossbeam.net for the purpose of confirming service selection and explaining service activation process Respond to general service- and account-related questions and requests via phone and email Enter and/or update subscriber account data into billing and operating system software (Webtop) Develop product and industry knowledge sufficient to assist subscribers with service selection and to answer subscribers' service- and process-related questions of a semi-technical nature

QUALIFICATIONS

Candidate/incumbents must meet the minimum qualifications as detailed below or have a combination of education and/or experience deemed equivalent by management.

Education:

High school diploma or equivalent Bachelor's Degree from an accredited institution ( preferred )

Experience:

Customer support experience Strong phone contact handling skills Working in a team environment

Driver Insurability:

Provide and maintain a valid driver's license and vehicle insurance Provide and maintain a satisfactory Motor Vehicle Report Must be at least 22 years of age

ADDITIONAL SKILLS AND ABILITIES

Pleasant and friendly telephone voice Excellent written and oral communication skills Type 40wpm with 95+% accuracy 10-key experience a plus Proficient with Microsoft Office suite Motivated and willing to learn Active listening Attention to detail Problem solving skills Sitting and/or standing at a desk for most of the workday Use computer for much of the workday

Benefits:

Paid training Referral program On-the-job training Health insurance 401(k) 401(k) matching Paid time off Vision insurance Dental insurance Short term disability insurance Long term disability insurance SyncGlobal Telecom is an equal opportunity employer . All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. SyncGlobal Telecom is a Drug-Free Workplace.

Job Type:

Full-time Pay:

$16.00 per hour Application Question(s): Could you describe a time when you dealt with a difficult customer? Additionally, could you explain how you encouraged a customer to try a new product? Do you have at least 6 months of experience in a customer service role? Can you type at least 40 words per minute with 95% accuracy?

Education:

Bachelor's (Preferred)

Experience:

MS Office Suite:

1 year (Required)

Language:

English (Required)

License/Certification:

driver's license in the state of your residence. (Required)

Work Location:

In person