A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Bilingual Customer Service Representative / Dispatcher
IEG DISPOSAL - 3.6
Canton, GA Job Details Full-time $19.00 - $22.50 an hour 13 hours ago Qualifications Spanish Customer communication English Dispatching Attention to detail QuickBooks Client interaction via phone calls Full Job Description Bilingual Customer Service Representative / Dispatcher English / Spanish — In Person IEG Disposal is a locally owned roll-off dumpster rental company in Canton, GA. We are hiring a reliable, punctual, professional, and extremely detail-oriented Bilingual CSR / Dispatcher for our fast-paced office.
TRAINING
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FIRST 2 WEEKS
Monday-Friday:
9:00 AM-3:00 PM 30-minute unpaid lunch 27.5 hours per week After successful training, the position is expected to transition to:
FULL-TIME SCHEDULE
Monday-Friday:
8:30 AM-5:00 PM 30-minute unpaid lunch 40 hours per week Occasional Saturday, holiday, early-morning, or additional-hour coverage may be scheduled based on business needs.
IMPORTANT ATTENDANCE REQUIREMENT
Employees are expected to report for all assigned and mandatory scheduled shifts. If an emergency prevents attendance, management must be notified as soon as reasonably possible. Failure to report for a mandatory scheduled shift without authorization may result in disciplinary action, up to and including immediate termination, including on the first occurrence. Working on a holiday does not automatically qualify an employee for additional holiday premium pay. Pay follows company policy and applicable wage/overtime laws.
RESPONSIBILITIES
Answer customer calls, texts, and emails Schedule dumpster deliveries, swaps, and pickups Create work orders and manage the dispatch calendar Communicate with drivers throughout the day Process credit/debit card payments Create and send invoices using QuickBooks Online Invoice overweight charges and additional rental days Confirm next-day appointments Maintain accurate customer, billing, and scheduling information Assist with daily office operations
REQUIREMENTS MUST
be bilingual — English and Spanish MUST be dependable and punctual MUST be extremely detail-oriented MUST have reliable transportation Professional phone manner Strong organizational and multitasking skills Comfortable using computers and processing payments Ability to follow company procedures and management instructions Ability to stay focused and productive in a fast-paced office QuickBooks Online experience preferred.
WORKPLACE EXPECTATIONS
Employees are expected to: Report to work on time Follow their assigned schedule Take only the scheduled 30-minute lunch unless additional time is approved Return from lunch on time Remain focused at their workstation Limit excessive personal conversations during working hours Communicate professionally with customers, drivers, coworkers, and management Reliability, punctuality, accountability, and attention to detail are essential for this position.
Work Location:
In person — Canton, GA
HOW TO APPLY
Please apply through Indeed or email your resume directly to: Subject line: CSR / Dispatcher Position - IEG Disposal Please include your current city of residence and availability. Qualified candidates may first be contacted for a phone interview and then invited for an in-person interview.
ONLY CANDIDATES WHO CAN RELIABLY COMMUTE TO CANTON, GA WILL BE CONSIDERED.
