Customer Service Representative Trucking Insurance Services LLC•5.0 Cumming, GA Job Details Full-time $16•$20 an hour 1 hour ago Benefits Paid training Paid time off On-the-job training Professional development assistance Flexible schedule Qualifications Client relationship management Computer operation Managing customer accounts Insurance products customer support Microsoft Outlook Account maintenance Phone communication Basic math No experience needed Phone call screening Insurance issue resolution Sales quoting Coordinating with insurance clients Property casualty insurance Typing Billing issue inquiries Handling account queries Customer information system software Account management Entry level Bill payment support Under 1 year Full Job Description You'll be the first voice our clients hear. We insure trucking companies, from a single owner-operator to fleets of trucks, and our clients call us when they need something handled now. Your job is to pick up the phone, figure out what they need, and take care of it. No prior insurance experience necessary! We train you, we pay for your Georgia Property & Casualty insurance license, and we promote from within. Our goal is to build a strong team that collaborate, grow together, and provide top-notch service to our clients. What you'll do in a day: Answer incoming calls from clients and prospects and route or resolve them Process payments, set up billing and premium financing, and answer billing questions Issue certificates of insurance, ID cards, and policy documents Process endorsements and cancellations following agency procedure Quote coverage changes and prepare accounts for renewal remarketing Work alongside our Sales Producers on account reviews and follow-up Document everything in our agency management system What we're looking for: A personable, level-headed team member eager to dive in and learn about trucking and insurance Comfortable on the phone, including sometimes making calls where the news isn't good Strong attention to detail and habitual note-taking. Solid typing speed (50+ wpm) and confidence in Outlook, Word, and Excel Able to juggle several open items at once without dropping one Comfortable working from established procedures with minimal hand-holding once trained Your first 90 days Weeks 1-4 you'll shadow, learn our systems, and handle documents and payments, and take live calls with backup. By month three you'll be running your own task list and studying for your license. What we offer Paid Georgia Property & Casualty insurance licensing and continuing education A clear path into account management or sales production A small, tight team where your work is visible Free lunch prepared by a chef (she takes requests!)

Seeking Full Time Employment:

We are seeking candidates to fill Full Time work for 40 hours per week. Our office hours are Monday-Friday, 8:30am to 5:30pm with a hour lunch.

Qualifications:

Experience:

No prior insurance experience necessary•we provide hands-on training to build a foundation for your success.

Equipment Operations:

High frequency•you will operate computer software and office phones.

Math Skills:

Low frequency•ability to perform simple mathematics to assist clients with payment/billing issues.

Task Handling:

High frequency•job duties are widely varied, and frequently require attention to and/or coordination with concurrent jobs.

Typing:

High frequency•preferred candidates can type 50 words per minute or more with great attention to detail.

Application Instructions:

Submit your resume via Indeed and we will reach out to schedule an interview. All applications are reviewed within 48 hours.

About Our Company:

Trucking Insurance Services LLC is an independent insurance agency specializing in transportation and cargo coverage for fleets of all sizes•from single unit owner-operators to large fleets. We are dedicated insurance professionals, with a sense of urgency and a desire to solve problems, on a mission to educate, raise awareness, and build trust. We operate with the highest ethical standards. Learn more by visiting our website www.truckinginsuranceservices.com.

Job Type:

Full-time Pay:

$16.00•$20.00 per hour

Benefits:

Flexible schedule On-the-job training Paid time off Professional development assistance

Shift:

8 hour shift Ability to

Commute:

Cumming, GA 30040 (Required)

Work Location:

In person