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VALUE CITY FURNITURE
Customer Service Associate
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Job Description
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations. Some of the functions the Customer Service Associate will perform: Embodies our values: Adventure Guides, Serve Others and Own ItAssists in fostering an energetic and positive working environmentFrequently communicates with customers via phonePartners with all team members to create an easy transaction and great in home delivery serviceDevelops strong relationships with customers who shop with us in-store and onlineListens to the customers' needs and presents possible options