Customer Service Representative (CSR)

Job Description:

Upshaw Plumbing is seeking a dependable and professional Customer Service Representative to support our day-to-day office operations. This role is perfect for someone who is friendly, organized, and enjoys being the first point of contact for customers. Strong communication skills, attention to detail, and a commitment to excellent customer service are essential. This role is more than just administrative; it's about creating a positive first impression. We're looking for someone who can be a warm and welcoming voice to our customers, someone who enjoys solving problems, staying organized, and making people feel taken care of from the moment they call.

Responsibilities:

Answer and manage incoming phone calls in a friendly, professional manner Schedule service appointments and relay information to technicians Provide basic information about services. Take messages and ensure timely follow-up Maintain accurate call and customer records

Qualifications:

Strong communication and customer service skills Professional phone etiquette Ability to multitask and stay organized in a fast-paced environment Previous customer service or call-handling experience preferred

Other Details:

Monday-Friday Advancement and training opportunities Potential to earn more!

About Us:

Upshaw Plumbing isn't your average plumbing company. We're a small, tight-knit team that values honesty, hard work, and a genuine commitment to helping others. We treat our customers and coworkers like family, and we believe that starts with having the right people answering the phone. We operate by a set of core values that guide everything we do: Reliability, Honesty, Communication, Integrity, Efficiency, and Timeliness. If you're someone who takes pride in being reliable, loves connecting with people, and wants to be part of a team where your contributions really matter, we'd love to hear from you. E04JI802qjfc409a36l