Service Advisor

Description Jim Shorkey Gainesville KIA is hiring for a Service Advisor to join our team! This position acts as a liaison between the customers and our Service Technicians. As a Service Advisor, you will be the main point of contact for our valued customers, assisting them with their automotive service needs and making it a great experience.

Job Responsibilities:

Greeting our customers Actively listening to customers needs and scheduling appointments when needed Consulting mechanics regarding necessary repairs Providing customers with information and advice on their vehicle Using your knowledge of our products and services to sell of provide in-depth information about available parts and service options to our customers Maintaining positive customer relationship to ensure repeat business What we offer: Medical, dental, vison, disability insurance, life insurance, and 401K + match Employee discount Paid company issued uniforms. No Sundays Paid Parental Leave Requirements Possess phone skills for both employee and customer interactions Have basic computer skills. Training will be provided for necessary programs. Be organized, professional and courteous Be committed to 100% customer satisfaction You must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians. Prior experience is a preferred