Service Writer Mason Tractor & Equipment Co, Inc Garden City, GA Job Details Full-time 6 hours ago Qualifications Equipment service recordkeeping Service writing Sales collateral development Management Technical support via phone Writing skills De-escalation techniques Mid-level Sales quoting Warranty issues management Ordering supplies Customer interaction during outreach Client interaction via phone calls

Full Job Description Position Description:

Come be a part of the Mason Tractor family where you would be joining one of Georgia's oldest family owned and operated equipment dealers. At Mason Tractor Company, we are focused on providing top quality and affordable Agricultural, Construction and Lawn & Garden Equipment through a professional, knowledgeable sales and finance staff that strives to meet your needs. Mason Tractor employees enjoy competitive wages, including incentives and bonus opportunities, as well as world class benefits. Candidates with additional experience, specialized skills, or proven performance will receive compensation above the minimum salary range. Performance-based incentives are also available. Apply today to become a part of our growing team! The Service Writer at Mason Tractor has several responsibilities. They are responsible for writing down all the needed information to complete a work order, including a detailed description of what is happening with the piece of equipment that is going through the service shop. The Service Writer is also responsible for closing out all work orders at the end of the month. There are no exceptions to this. If a unit still needs additional work, the previous month's work order still needs to be closed out, and a new one with the same number can be made with an attached number at the end, indicating that it is from a previous work order. Primary Duties Serve as the Warranty Administer for the brands Mason Tractor sells. Responsible for assisting the Service Manager with quotes for customers and KTAC Insurance as well as helping to manage technicians. Assist customers who need help in the Service Department, and customers who need assistance over the phone. Oftentimes, customers will be experiencing issues with their equipment and will need to be calmed, and this is the Service Writer's responsibility to listen and assist any way they can. Current customer outreach to inform them if their equipment has a new campaign. Keep accreditation, campaigns, tool lists, and other paperwork that comes through the department. Ordering shop supplies (such as Oil-Dri, methanol, etc.). Work with salesmen to prepare sales packets that include the customers manuals, warranty booklets, etc. Other duties as assigned