The Opportunity We are looking for a reliable, customer-focused Customer Service Representative to join our team in Kennesaw. In this role, you will be the primary voice of our business, helping local homeowners and businesses get the quick, dependable garage door service they need. This is more than just an entry-level scheduling job—we are looking for a motivated professional who wants to learn our operations inside and out, with the clear potential to transition into an Office Manager role as you master the position.

Compensation Pay Rate:

$15.00 to $25.00 per hour, depending on experience. What Success Looks Like On a daily basis, you will keep our office running smoothly by performing the following tasks: Answering incoming calls with a warm, helpful, and professional attitude. Listening to customer needs, answering basic questions, and booking service appointments accurately. Using our CRM software to input customer details, update records, and track job progress. Communicating clearly with our field technicians to ensure they have the correct scheduling information for their daily routes. Managing email inquiries and performing general administrative tasks using Microsoft Office. Over time, success in this role means taking ownership of our daily office workflows. As you build your industry knowledge and refine our processes, you will position yourself to take on leadership responsibilities and transition into the Office Manager role. What You Bring to the Team Must-Have Qualifications 2+ years of experience using CRM (Customer Relationship Management) software. Strong proficiency with Microsoft Office (Word, Excel, and Outlook). Excellent phone etiquette with the ability to build quick rapport with customers. Proven organization skills and comfortable handling a high volume of scheduling and booking tasks. Clear, professional written and verbal communication skills. Nice-to-Have Qualifications Previous administrative or customer service experience in the home services or trade industries (such as garage doors, HVAC, plumbing, or roofing). Experience dispatching technicians or managing field service logistics. Apply Today If you are looking for a stable, growth-oriented role where your organizational skills will be valued and rewarded, we want to hear from you. Please submit your resume to start the conversation.