Job Overview Join our growing retail team as an Office Manager and Customer Service Professional! We are looking for a highly organized, energetic individual with proven office management experience in the retail industry. In this key role, you will serve as the frontline ambassador for our company—delivering outstanding customer support, building lasting client relationships, and ensuring smooth daily operations. Your proactive attitude and strong problem-solving skills will help create positive, solutions-focused experiences for every customer. This paid opportunity is ideal for candidates eager to sharpen their communication, organizational, and technical skills while making a real difference in our customers' journey. Duties Respond promptly and professionally to customer inquiries via phone, email, and chat across multiple channels. Provide comprehensive support for client issues, troubleshooting problems, and offering clear solutions. Manage data entry tasks accurately within our CRM systems to ensure customer records are up-to-date. Assist with outbound calling campaigns to follow up on customer requests or promote new products/services. Handle all transactions and process payments accurately when required. Maintain excellent phone etiquette and communication skills to foster positive client interactions. Collaborate with team members to resolve complex customer service problems efficiently and effectively. Manage procurement and ensure job material arrive on time Skills Multilingual abilities are highly valued to serve diverse client needs effectively. Strong sales aptitude with the ability to identify opportunities and promote products or services confidently. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication tasks. Excellent written and verbal communication skills in English; bilingual skills are a plus. Professionally handle incoming calls, effectively converting inquiries into scheduled appointments to support business growth and customer satisfaction.. Technical proficiency with computer systems, data entry, and analysis tools. Exceptional organizational skills to manage multiple tasks simultaneously while maintaining accuracy. Strong problem-solving abilities focused on delivering outstanding client service solutions. Skilled in efficiently coordinating installation and service schedules to maximize productivity and ensure timely project completion. Learn the fireplace and chimney industry through online training platforms and in-house training Join us as a Office Manager and Customer Service Professional and become a vital part of a vibrant team dedicated to delivering excellence! Your energy, expertise, and commitment will help us create memorable experiences for every customer we serve.

Pay:

$22.00 - $25.00 per hour Application Question(s): Drug Testing Required 5 years or more of computer software experience with Excel, Word, Microsoft 365 and POS(point of sales systems) Must have Computer Software experience more than 5 years. Location in Marietta, Ga. area/Must have current Drivers License.

Work Location:

In person