CSR / Dispatcher (Combined Role) Great customer service professionals don't leave jobs because they dislike helping people. They leave because of chaos, poor leadership, constant stress, and feeling unappreciated. If you're looking for a stable workplace where your work matters, systems are organized, and great performance is noticed, keep reading. At Chen Plumbing, we've proudly served the Atlanta area since 1998. We've built our reputation through genuine care for both customers and team members. As we continue to grow at a rapid pace, we're looking for a sharp, dependable CSR/Dispatcher to join our team. About This Role This is one position that covers both customer service and dispatching. You'll answer calls and book jobs like a CSR, and you'll also run the schedule board and keep technicians moving like a dispatcher. If you like variety and being at the center of the action, this seat is for you. Why This Role Matters When customers call us, they are often stressed, frustrated, or dealing with an urgent plumbing problem. You'll be the calm, confident first voice they hear. Then you'll make sure the right technician gets to the right job at the right time. You'll help customers feel taken care of, keep the day running efficiently, and play a major role in the success of the entire team. This is not "just answering phones." This is an important operations role inside a growing company. What You'll Do Customer Service (CSR) duties: Answer inbound calls and customer texts professionally and warmly Schedule service appointments and gather key job details Proactively outbound call and text our customer base to schedule new jobs Solve problems calmly and professionally Enter accurate notes and job details into our system Dispatch duties: Dispatch technicians and manage the daily schedule board Match the right technician to the right job Keep customers updated on arrival times, delays, and changes Adjust the schedule as the day changes to keep technicians moving efficiently Support the team and help keep daily operations running smoothly What We're Looking For 2+ years of customer service experience Dispatch or home service experience is a plus Strong communication skills and professionalism Able to stay calm under pressure, multitask, and switch between phone calls and schedule management throughout the day Detail-oriented and dependable Comfortable using computers and scheduling software Reliable transportation to our Norcross office Someone who takes pride in doing things the right way What We Offer Competitive hourly pay Weekly direct deposit Health insurance 401(k) with company match PTO, paid sick days, paid holidays Yearly Christmas party Monthly competitions and prizes Bonuses for work referrals and employee referrals Ongoing training and growth opportunities Family-run company with a strong team culture How to Apply Submit your application through Indeed, then call 470-822-9102 to complete the next step in our hiring process.

Job Type:

Full-time Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) matching Health insurance Paid time off Referral program Application Question(s): Why are you looking to leave your current job position? Tell me about a specific time you dealt with an upset customer. What happened and what did you do?

Work Location:

In person