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Customer Support Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Georgia data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,413 / year median in Georgia
-1% projected decline
Job Description
Customer Support Associate at SBS Customer Support Associate at SBS in Roswell, Georgia Posted in about 14 hours ago.
Type:
full-time Good knowledge of mobile operating systems: Android and iOS Experience using help desk software and remote support tools Understanding of how to troubleshoot hardware and software issues Ability to conduct research to stay on top of software and hardware trends; VoIP knowledge High School Diploma A minimum of 2-3 years of previous customer service and support experience Experience providing technical-oriented customer service Customer facing/business to business experience
Preferred Experience:
Experience with automotive/equipment funding or auto dealership operations; understanding of how CRM systems work Fluency in languages: Spanish, Portuguese, German, French Associate's or Bachelor's in a related field OR equivalent certification
Competencies:
Excellent communication skills - verbal and written Strong phone presence and engagement are imperative Customer-oriented, enthusiastic, courteous, patient, and motivated to take charge of customer engagement, service provision, and incident resolution Demonstrate a willingness to learn Must be a team player but also work on your own initiative Ability to work in a fast-paced environment C2 - Restricted use Ability to multitask Excellent problem-solving skills
Benefits
- Dental Insurance