FT Guest Service Representative - 3PM - 11PM /WEEKENDS REQUIRED

FT Guest Service Representative

• 3PM•11PM /WEEKENDS

REQUIRED

Candlewood Suites, an IHG Hotel Savannah, GA Job Details Full-time $14.00

• $15.

50 an hour 3 days ago Benefits Paid time off On-the-job training Employee discount Flexible schedule Qualifications Computer operation Guest relations Sales transaction processing Financial transaction processing Check cashing Computer literacy Basic math Laundry OPERA Technical Proficiency Full Job Description About us Candlewood Suites is a small business in Savannah, GA 31408. We are customer-centric and supportive.

Our work environment includes:

Safe work environment Flexible working hours Growth opportunities Company perks On-the-job training Casual work attire First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but you'll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests' trusted contact
• helping with everything from bill issues to restaurant recommendations What we need from you Communication skills
• guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories Fluency in the local language
• extra language skills would be great, but not essential Literate and tech-savvy
• you'll need a good grasp of reading, writing, basic math and computer skills Know and live the mission and values of the hotel brand and company.

Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to the guest departure. Assist with laundry; Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed. Follow all cash handling procedures including the hotel credit and check cashing procedures. Monitor room availability, selling strategies, and rate discounts. Preferred experience with hotel PMS such as FOSSE, Opera, etc. Must be available for 14-day training process and successfully complete required computer courses related to the position. Willingness to complete other assigned tasks What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Shifts are typically 7am-3pm & 3pm-11pm Previous experience in hotel guest services, receptionist, or similar customer-oriented role is a must Preferred understanding of how travel planning websites operate: Expedia, Booking, etc. Positive Attitude and genuine service skills are required Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job Type:

Full-time Pay:

$14.00

• $15.

50 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person