Security Team Member

Security Team Member - Position Description Altitude Trampoline Park Austell

POSITION SUMMARY

The Security Team Member is responsible for helping maintain a safe, secure, welcoming, and family-friendly environment throughout the park. This role serves as the eyes and ears of the facility by proactively monitoring guest activity, performing safety walks, responding to incidents, and supporting park operations during peak business periods. The ideal candidate has previous security experience, strong communication skills, and the ability to remain calm and professional in fast-paced situations involving families, children, and large crowds.

KEY RESPONSIBILITIES

?? Safety & Security Operations Maintain active visibility throughout the facility during all operating hours. Perform routine safety walks and monitor all park areas, including attractions, entrances, exits, and common areas. Understand and enforce park safety perimeters, policies, and emergency procedures. Respond quickly and professionally to incidents, guest concerns, disturbances, or emergencies. Assist with crowd control and de-escalation of guest situations when necessary. Communicate effectively with park leadership regarding incidents or operational concerns. Complete biweekly Safety & Security Reports and incident documentation accurately and on time. Ensure all security protocols and operational standards are consistently followed. ?? Guest Experience & Operational Support Provide professional and courteous guest interactions at all times. Assist guests with questions, directions, and park policies. Support a family-friendly atmosphere while maintaining authority and professionalism. Work closely with managers and team members to support daily park operations. Assist with park cleaning, organization, and overall facility upkeep as needed. Support front-of-house operations during high-volume periods and special events. Help maintain a clean, safe, and welcoming environment for all guests and team members. ??

SCHEDULING & AVAILABILITY

Must be available to work Friday through Sunday. Must be available during peak operating hours, evenings, and closing shifts. Flexible availability for special events, holidays, promotions, and park initiatives preferred. ????????

LEADERSHIP & TEAMWORK

Promote a team-first mentality focused on safety, guest experience, and operational success. Work collaboratively with park leadership and all departments. Reinforce professionalism, accountability, and positive guest interactions. Maintain a calm, respectful, and solutions-focused approach in challenging situations.

SKILLS & QUALIFICATIONS

Previous security, law enforcement, military, or safety-related experience preferred. Strong understanding of safety awareness and conflict de-escalation techniques. Excellent communication and interpersonal skills. Ability to remain alert, observant, and professional in a high-energy environment. Comfortable working with children, families, and large crowds. Ability to follow established protocols and emergency procedures. Strong teamwork and problem-solving abilities. Ability to stand and walk for extended periods throughout shifts.

WORK SUPERVISION

Reports directly to the General Manager and Assistant General Manager. Works alongside park leadership and operational teams. Receives direction, assignments, and performance expectations from park management.

ADDITIONAL RESPONSIBILITIES

Support all departments when operationally necessary. Assist during special events, promotions, and peak business periods. Perform additional duties as assigned by park leadership.

ACKNOWLEDGMENT & AGREEMENT

By signing below, you acknowledge that you have read and understand the expectations, responsibilities, and policies associated with the Security Team Member position at Altitude Trampoline Park Austell. You understand that professionalism, accountability, teamwork, and guest safety are essential components of this role.

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