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Clinical Laboratories of Hawaii, LLP

Laboratory Assistant Senior - Client Services

Career Insights for Customer Service Representative (General)

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Based on Hawaii data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,086 / year median in Hawaii

+1% projected growth

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Job Description

Job Functions, Duties, Responsibilities and Position Qualifications:
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.
This opportunity is:
Location:
Aiea, HI Status:
Full-time Days/Hours:
TBD Base hourly pay rate: $23.86 to $26.05 depending on experience In this role, you will: Helps coordinate daily operations and scheduling for the Lab Assistant team while servicing as a supportive bridge to management. Recognize when corrective action is needed and implement effective solutions Trains personnel on new protocols and resolves complex, escalated communications to maintain efficient laboratory workflows. Champion safety, compliance, and quality control All you need is: High School Diploma or equivalent Previous training or experience in specimen collection or processing Strong reading, writing, and analytical skills Ability to operate general laboratory equipment, including but not limited to: telephones, computers, centrifuges, and audible alarms. Bonus points if you've got: 1 - 2 years of related experience in clinical laboratory, data entry, or production We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will provide routine access to protected health information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality and abide by all applicable privacy and security standards. Employees are expected only to access PHI when required to fulfill job duties.
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Laboratory Operations Company:
Clinical Laboratories of Hawaii, LLP In 2008 Clinical Labs of Hawaii became a member of Sonic Healthcare Ltd . Sonic is headquartered in Sydney, Australia. Since its establishment in 1987, Sonic Healthcare has grown to become the world's third-largest pathology/laboratory medicine company with operations in eight countries. Sonic's success stems from the belief that a global culture of Medical Leadership leads to the delivery of outstanding medical services. Learn more about our medical leadership, values, and foundation principles below. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance