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ALTRES Staffing

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Hawaii data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,086 / year median in Hawaii

+1% projected growth

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Job Description

Customer Service Representative (223908-14) Play a key role in customer support, order coordination, and general administrative functions in a fast-paced office environment. Hours Full-time, Monday-Thursday 7:30am-4:30pm, Friday 7:30am-2:00pm Location Kaneohe, Oahu Pay $19 to $21 an hour Responsibilities Handle incoming calls and connect callers with the appropriate staff. Respond to customer questions by phone, email, and in person. Greet and assist visitors at the front desk. Process customer orders with accuracy and efficiency. Maintain and update customer and order records. Resolve customer requests and provide order status updates. Enter information into company databases and filing systems. Prepare routine reports and organize business documents. Assist with basic bookkeeping and clerical duties. Qualifications Excellent verbal and written communication abilities. Strong organizational skills and attention to detail. Ability to prioritize tasks in a busy work environment. Comfortable learning new systems and procedures quickly. Proficient with computers and standard office software. Accurate data entry and recordkeeping skills. Dependable with strong problem-solving abilities. Capable of working independently and collaboratively. Previous customer service or administrative experience preferred.