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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Iowa data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,108 / year median in Iowa
-1% projected decline
Job Description
Description Customer Service Representative (Outbound Calling Project) (must be local to the Waterloo/Cedar Falls area) Position Summary We are seeking a confident and customer-focused Customer Service Representative to support a specialized outreach project involving communication with medical offices and healthcare providers. This role will be responsible for making 60+ outbound calls per day to gather and verify information from doctors' offices, ensure accurate records, and maintain professional relationships throughout the process. The ideal candidate is an excellent communicator who can think on their feet, adapt to different conversations, and remain persistent while maintaining a positive and professional demeanor. Key Responsibilities
+ Make 60+ outbound calls daily to physicians' offices and healthcare providers.
+ Gather, verify, and update information as part of a large-scale data collection project.
+ Build rapport with office staff and navigate conversations with professionalism and confidence.
+ Ask thoughtful questions to obtain accurate and complete information.
+ Handle objections, roadblocks, and unexpected situations while maintaining a positive customer experience.
+ Document interactions and update records accurately in company systems.
+ Follow established procedures while adapting communication style to different audiences.
+ Collaborate with team members and management to ensure project goals and deadlines are met. Requirements Qualifications
+ Previous experience in customer service, call center, healthcare support, or high-volume outbound calling preferred.
+ Strong verbal and written communication skills.
+ Ability to think critically and make sound decisions in real time.
+ Comfortable navigating different personalities and pivoting conversations as needed.
+ Excellent active listening and problem-solving skills.
+ Strong attention to detail and data accuracy.
+ Proficient with Microsoft Office and CRM/database systems.
+ Ability to work independently in a fast-paced environment. Success Factors
+ Exceptional communication and interpersonal skills.
+ Confidence handling a high volume of outbound calls.
+ Ability to stay organized while managing multiple conversations and priorities.
+ Resilience, persistence, and professionalism.
+ Quick learner with the ability to adapt to changing information and project needs. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .