Associate, Customer Service Cargill - 3.7 Cedar Rapids, IA Job Details 9 hours ago Benefits Health insurance Qualifications Customer records maintenance Sales support Customer returns handling Reverse logistics SAP Customer order taking Logistics customer service Shipment tracking for distribution operations Providing information to customers Incident Escalation Inventory management software Databases Managing clients in a customer support role Salesforce Cloud Bachelor's degree Sales management systems proficiency Microsoft Teams CRM system proficiency Productivity software Order issue resolution Video conferences (communication methods) Escalation handling Entry level Video conferencing systems operation Full Job Description Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate. Job Purpose and Impact The Associate Customer Service, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. Inform customers about order status, invoices, contract balances and other information needed to complete the sale. Execute customer service strategies. Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelor's degree in a related field or equivalent experience Other minimum qualifications may apply Preferred Qualifications Experience with SAP Previous experience with

Customer Service Knowledge of Microsoft Office and Microsoft Teams Knowledge of Salesforce/Leap Position Details Location:

Eddyville, IA | Cedar Rapids, IA |

Wichita, KS Schedule:

1st Shift | Monday to Friday | 8:00am -5:00pm Posting type: Internal & External Relocation assistance is not provided for this role The business will not sponsor applicants for work visas for this position At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.

Visit:

https://www.cargill.com/page/my-health/mh-health-and- wellnessto learn more (subject to certain collective bargaining agreements for Union positions). Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click button OR use this link to create a login to apply.