Product Customer Support Terex - 3.4 Cedar Rapids, IA Job Details Full-time From $27 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Computer operation Oracle Microsoft Outlook High school diploma or GED Associate's degree Full Job Description The Product Customer Support position is responsible for providing aftermarket support for company products by utilizing knowledge of product line equipment to assist dealers in securing replacement parts in the market/territory. You will advise dealers on the availability of conversion parts and assist dealer and/or customer to solve problems associated with replacement parts.

Responsibilities:

Manages quotations, processes and expedites orders through distributors and direct end-users through the helpdesk Expedite open parts orders and manage backlog Work with other internal departments to correct parts manuals, prints, inventory and pricing Support historical information by maintaining records on distributors and products that are at the fingertips of all aftermarket team members Understands competitor products and pricing to identify sales opportunities Work cross functionally with all Terex MPS team members including buyers /planners/engineering to ensure customer satisfaction Participates in creation and implantation of distributor score card and review process Develop and maintain recommended parts list for equipment based in distributor's area of responsibility Assist with new product launches through NPPD process

Basic Qualifications:

2+ years of customer service experience

High School Diploma or GED Preferred Qualifications:

Associates degree Heavy equipment experience Computer skills: Word, Excel, Outlook & Power Point Understanding and Reading Parts Manuals Understanding and Reading Prints Oracle experience Possess strong communication and customer service skills Possess a strong team concept

Pay:

From $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person