Do you enjoy helping people, thrive in a fast-paced environment, and have a passion for motorcycles? Key City Harley-Davidson is looking for an energetic, organized, and customer-focused Service Advisor to be the connection between our customers and our service team. This is more than just a customer service job—it's an opportunity to build relationships with riders, help keep them safely on the road, and become part of a team that shares a passion for adventure. What You'll Do Welcome customers and create an outstanding service experience from start to finish. Listen to customers' concerns and accurately document repair requests. Schedule service appointments and manage workflow efficiently. Communicate recommended repairs and maintenance in a clear, honest, and professional manner. Provide estimates, explain repair timelines, and keep customers updated throughout the service process. Coordinate with technicians to ensure repairs are completed accurately and on time. Prepare repair orders, process invoices, and collect payments. Build lasting relationships that encourage repeat business and customer loyalty. Help maintain a clean, organized, and professional service department. What We're Looking For Excellent communication and customer service skills. Positive attitude with the ability to multitask in a fast-paced environment. Strong organizational and problem-solving abilities. Computer proficiency and attention to detail. Ability to work well with customers and fellow team members. Previous service advisor, automotive, powersports, motorcycle, or dealership experience is preferred—but we're willing to train the right person with the right attitude. Passion for motorcycles is a plus! Why You'll Love Working Here At Key City Harley-Davidson, we're more than a dealership—we're a team that genuinely enjoys what we do. We believe in supporting each other, taking care of our customers, and having fun along the way.

We offer:

Competitive pay Health, dental, and vision insurance Paid time off Employee discounts Retirement plan with company match Ongoing training and development Opportunities for career growth A fun, family-oriented work environment Ready to Ride With Us? If you're someone who enjoys helping people, takes pride in providing exceptional service, and wants to work for a company where your contributions matter, we'd love to meet you. Apply today and help us create unforgettable experiences for every rider who walks through our doors.

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Customer Service:

1 year (Preferred)

Dealership:

1 year (Preferred) Ability to

Commute:

Dubuque, IA 52003 (Required)

Work Location:

In person