A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Support Representative (Retention Bonus Available) Cube Hub Inc - 3.3 Johnston, IA Job Details Contract $18.00 - $18.78 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) On-the-job training Vision insurance Referral program Qualifications Interpersonal skills Research Conflict management Desktop applications Communications Customer support Productivity software Technical Proficiency Dealership experience
Information Technology Full Job Description Job Title:
Customer Support Representative Location:
Johnston, IA Duration:
12+ Months (Contract/Temp with the possibility of extension)
Shift:
1st
Shift Pay Range:
$18.78/hr
Schedule:
Monday-Friday, 8-hour shift scheduled between 7:00 AM-6:00 PM CST; occasional Saturday, holiday, and overtime coverage may be required
Job Description:
We are seeking a Customer Support Representative II to provide front-line customer and Tier 1 technical support for product-related questions, issues, and concerns. The ideal candidate will have strong customer service skills, excellent communication abilities, and the technical aptitude to research and troubleshoot customer inquiries. This position requires someone who is comfortable working in a fast-paced contact center environment, handling customer calls professionally, documenting interactions accurately, and providing effective solutions.
Key Responsibilities:
Provide front-line customer and Tier 1 technical support by phone. Respond to customer questions regarding products, availability, and compatibility. Troubleshoot product-related issues and concerns. Handle customer complaints and provide appropriate resolutions. Assist customers with warranty registration and warranty coverage questions. Provide assistance with out-of-warranty products and services. Research and provide parts and product publication information. Assist customers with loyalty and rewards programs. Research customer inquiries and identify appropriate solutions. Accurately document customer interactions and resolutions. Maintain a professional and customer-focused approach during all interactions. Collaborate with internal teams when issues require additional assistance.
Required Qualifications:
6+ months of customer service, customer support, or technical support experience. Excellent verbal and written communication skills. Strong computer, research, and troubleshooting abilities. Proficiency with Microsoft Office applications. Comfortable learning and using consumer software applications. Strong interpersonal, negotiation, and conflict-resolution skills. Ability to effectively handle customer concerns and complaints. Ability to work within required support hours, including occasional holidays and overtime.
Preferred Qualifications:
Experience in technical support or a contact center environment. Knowledge of agriculture, lawn/turf equipment, or utility vehicles. Previous experience supporting agricultural or technology equipment through a dealer/channel environment. Experience with product support, warranty support, parts lookup, or equipment troubleshooting. Bachelor's degree in Agriculture, Business, Communications, Engineering, Information Technology, or a related field.
Training:
Approximately 6 weeks of training and mentoring will be provided. Training will be conducted on an 8:00 AM-4:30 PM shift. Training includes approximately 2 weeks of classroom instruction followed by 2-4 weeks of hands-on/on-the-job training with an experienced team member. It may take approximately 3-4 months to reach full productivity.
Work Schedule:
Candidates must be flexible to work any 8-hour shift within the 7:00 AM-6:00 PM CST support window. Saturday support may occasionally be required. Occasional holidays and overtime may be required based on business needs. Shift schedules may change depending on call volumes. (LH-R7) #IND2
Pay:
$18.00 - $18.78 per hour
Benefits:
401(k) Dental insurance Health insurance Referral program Vision insurance Application Question(s): How many years of customer service, customer support, or technical support experience do you have? Do you have experience providing customer or technical support over the phone? Do you have experience troubleshooting customer issues using computer systems, software applications, or product information? Are you comfortable researching information and using multiple computer applications while assisting a customer on the phone? Are you available to work any 8-hour shift scheduled between 7:00 AM and 6:00 PM CST, Monday through Friday? Are you able to work occasional Saturdays, holidays, and overtime based on business needs? Are you a US Citizen or GCH? If on Visa please mention the Visa Status. Are you ready for background check and drug screen in accordance with the local law and regulations? Please confirm your email address and contact number. Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? What is your Expected Pay Range? Please share your Current Location, Street Address and Zip Code. Ability to
