Customer Support Representative viva

• 3.8 Johnston, IA Job Details $16.78
• $18.

78 an hour 1 day ago Benefits On-the-job training Qualifications Conflict management Customer support Productivity software Negotiation in dispute resolution Technical Proficiency Full Job Description Customer Support Representative

II PRIMARY RESPONSIBILITIES & DUTIES

The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include : General product questions, availability, compatibility Ag, Residential and Commercial Turf, and Golf product issues/complaints Warranty registration, and extended warranty coverage Out of warranty assistance Parts and publications lookups Loyalty Rewards programs

REQUIRED SKILLS , KNOWLEDGE, AND RELEVANT WORK EXPERIENCE

Skills in interpersonal communications, negotiation, and conflict resolution. Excellent written and verbal communication skills 6+ months experience with customer service/support experience. Proficiency with Microsoft Office products High comfort level and experience with consumer software applications. Strong computer, research and troubleshooting skills. Ability to work support hours and occasional holidays to support the business.

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE

Knowledge of agriculture, turf (mowers) and utility vehicles. Prior work experience in Agriculture or Technology dealer channels. Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

Notes :

Support hours fall between 7am

• 6pm CST, Monday
• Friday and 8 am
• 12 pm CST, Saturday.

Schedule may include occasional holidays and overtime based on the needs of the business. Candidate must be available to work any 8-hour shift within the 7am-6pm support window. Candidate will work on-site five days a week Shifts are subject to change based on volumes.

SPECIAL CONSIDERATIONS

: Training and mentoring will be on the 8-4 : 30pm shift and last approximately 6 weeks. Takes approximately 3-4 months from start date to reach full productivity. Training will consist of 2 weeks of classroom training and an additional 2-4 weeks of on-the-job training and mentoring with an experienced technician. The primary responsibilities for this opening could be for Tier 1 support. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status