Customer Support Representative Jobs in USA, IA, Johnston | Rose International Job

Required Skills/Experience:

• Skills in interpersonal communications, negotiation, and conflict resolution
• Experience with customer service / support
• High comfort level and experience with consumer software applications
• Strong computer and troubleshooting skills
• Ability to work off-shift hours and occasional holidays to support the business
• Experience with data management.
• Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline

Desired Skills/ Experience:

• Knowledge of agriculture customers
• Agriculture operations experience, including Precision Farming experience
• Prior work experience in Agriculture or Technology dealer channels

Job Responsibilities:

• The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
• Technicians also create and maintain support tools/solutions available online.
• A few of the 80+ products supported by this support team: MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
• Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works
• Contact Center is open from 7am
• 7pm CST, Monday
• Friday
• Four shifts available that rotate within the 12 hour operation:o 7:00am
• 3:30pmo 8:00am
• 4:30pmo 9:00am
• 5:30pmo 10:30am
• 7:00pm
• Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
• Candidate will work on-site (John Deere Financial
• Johnston, IA) five days a week

SPECIAL CONSIDERATIONS

• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year.

Will ride along with a Deere full-time employee.

Onboarding Attendance Policy:

Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off. Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination. To determine if an absence is excused work with your direct supervisor.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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