Technical Support Representative II - Customer Support (LH)

Job Title:

Technical Support Representative II Location:

Johnston, IA Duration:

24+ Months (Contract/Temp with the possibility of extension)

Shift:

1st shift

Schedule:

Full-time, rotating shifts (Monday Friday)

Pay Range:

$19.50/hr

Job Description:

We are seeking a Customer Support Representative II to join a fast-paced Technical Support Center. In this role, you will provide front-line support to customers and partners, assisting with product-related inquiries, troubleshooting issues, and delivering effective solutions to ensure a high level of customer satisfaction. This is a contingent position with performance-based pay increases and retention bonuses at defined milestones. Key Responsibilities Provide technical support via phone, email, and chat Troubleshoot product and system-related issues Document all interactions accurately in a case management system Deliver timely and effective resolutions to customer inquiries Create and maintain internal and customer-facing support documentation Collaborate with internal teams to resolve complex issues Support a wide range of digital tools, applications, and connected systems Required Qualifications Experience in customer service or technical support Strong communication, interpersonal, and problem-solving skills Ability to handle conflict and provide professional resolutions Proficiency with computer systems and software applications Basic technical troubleshooting skills Ability to work flexible shifts between 7:00 AM 7:00 PM (Monday Friday) Comfortable working in a fast-paced, team-oriented environment Education Requirement (one of the following): Bachelor's degree in any field OR Relevant technical certification (IT, systems, or database-related) Preferred Qualifications Experience supporting technical products or applications Knowledge of data management practices Background in agriculture, operations, or related industries Familiarity with connected devices, mobile apps, or enterprise systems Work Schedule 8-hour shifts within a 12-hour window: 7:00 AM 3:30 PM 8:00 AM 4:30 PM 9:00 AM 5:30 PM 10:30 AM 7:00 PM Must be available to work any assigned shift Training & Onboarding Initial training lasts approximately 5 7 weeks (attendance is mandatory) Full productivity expected within 3 4 months No time off allowed during the training period Additional Information This is an on-site position (5 days/week) Retention bonuses and pay increases available at 6, 12, and 24 months Bonuses are subject to completion of assignment and performance criteria Occasional local travel may be required