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RP
Record Printing Company
Customer Service Representative & Estimator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Iowa data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,108 / year median in Iowa
-1% projected decline
Job Description
Record Printing Company is looking for a Customer Service Representative & Estimator. The Customer Service portion of this position requires working with customers on the phone, via
E:
mail, and in person. A variety of industry and customer-specific knowledge is needed, along with knowledge of internal processes and procedures- company wide.
E:
mail traffic. The Estimator portion of this position is responsible for calculating the cost, material, labor, and time required for a project. This position requires communication with customers and vendors, using computer software to prepare estimates, attention to detail, and project planning skills.The following skills are required:
Basic Computer Knowledge- includes use of
E:
mail, Excel and Word documents, using internet to access data, and database/graphic software Professional and knowledgeable demeanor on phone with customer/vendors Good verbal and written communication skills Entering information with speed and accuracy Good follow up skills on proofs, orders, etc, to ensure jobs are put through the pipeline efficiently and accurately Handle customer quote request- with goal of doing them "real time" whenever possible Handling customer complaints professionally and proficiently
- good problem-solving skills a must Proficiency in math Limited travel to customer locations and industry functions Working with all RPC internal departments, along with management, professionally and effectively Additional qualifications: Can not be color blind
- need to be able to identify various colors of ink and paper Must have full use of both hands Must be able to lift up to 50 lbs The company is
EMPLOYEE
OWNED, offers excellent benefits, and is an Equal Opportunity Employer.Job Type:
Full-time Pay:
$20.50- $29.