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EG
Ethos Group
Service Advisor
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Iowa data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$57,753 / year median in Iowa
+12% projected growth
Job Description
Automotive Service Advisor Waukee, Iowa | Join a Growing Dealership and Build a Long-Term Career We are looking for an experienced, customer-focused Automotive Service Advisor to join our team in Waukee, IA . This is an excellent opportunity for a driven professional who enjoys building relationships, delivering exceptional customer service, and helping customers maintain their vehicles with confidence. As the primary connection between our customers and service department, you'll play a key role in creating a positive service experience, increasing customer loyalty, and contributing to the success of a growing dealership. If you're organized, motivated, and thrive in a fast-paced environment, we'd love to meet you. What You'll Do Greet and assist service customers in a professional, friendly, and timely manner. Listen to customer concerns and accurately document service and repair needs. Review vehicle history and recommend maintenance and repair services based on customer needs and manufacturer guidelines. Provide clear explanations of service recommendations, estimates, and repair timelines. Communicate regularly with customers throughout the repair process, keeping them informed of vehicle status and any additional recommendations. Coordinate with technicians and service personnel to ensure efficient workflow and timely vehicle delivery. Schedule and confirm service appointments while helping maximize shop productivity. Perform final vehicle reviews and clearly explain completed repairs and maintenance services. Build long-term customer relationships that drive repeat business and referrals. What We're Looking For Previous Automotive Service Advisor experience preferred. Strong customer service and relationship-building skills. Excellent communication and interpersonal abilities. Ability to multitask and stay organized in a high-volume environment. Professional appearance and positive attitude. Strong attention to detail and follow-through. Basic computer proficiency and ability to learn dealership software systems. Valid driver's license with a clean driving record. Why Join Our Team? Join a growing dealership with a strong commitment to employee success. Competitive compensation with performance-based earning potential. Opportunity to build a rewarding career with advancement opportunities. Ongoing training, development, and support from experienced automotive professionals. Positive, team-oriented work environment. Stable organization focused on delivering outstanding customer experiences. If you're passionate about customer service, enjoy helping people, and are looking for an opportunity to grow your career in the automotive industry, we encourage you to apply today.