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H
HERC
Senior Administrative Assistant/Customer Service Lead
Career Insights for Customer Service Representative (General)
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Based on Idaho data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$39,683 / year median in Idaho
+1% projected growth
Job Description
Join the Workforce Training Center team and help create an exceptional experience for students from their very first interaction through program completion. As the Senior Administrative Assistant/Customer Service Lead , you'll combine strong administrative expertise with customer service leadership to support a fast-paced environment that helps individuals build new skills, advance their careers, and achieve their goals. In this role, you'll manage a wide variety of complex administrative functions while serving as a key resource for students, employees, and community members. You'll oversee customer service workflows, maintain specialized records and databases, coordinate student tracking and registration processes, prepare correspondence and reports, and ensure timely, accurate responses to inquiries. Working closely with the Operations Manager, you'll help develop and improve processes, train customer service staff, monitor quality and consistency, and provide guidance on registration procedures, refunds, scholarships, and student support. You'll also assist with data management across multiple software systems while helping ensure an efficient, welcoming, and student-focused experience. We're looking for a collaborative professional who thrives in a dynamic environment and enjoys solving problems, improving processes, and supporting others. The ideal candidate brings exceptional customer service and communication skills, strong organizational abilities, and a commitment to accuracy and follow-through. Success in this role requires proficiency with Microsoft Office and database systems, the ability to manage multiple priorities with sound judgment, and confidence leading others through change while fostering a positive, service-oriented team culture. If you're passionate about helping students succeed and creating outstanding customer experiences, we'd love to have you join our Workforce Training Center team. Enjoy excellent benefits, including retirement 15 vacation days per year 12 sick days per year 14 paid holidays Tuition assistance Job Description linked below: (some job boards may not include active links so please click Apply Now on the NIC website or go to www.nic.edu/jobs to see full details); Sr Admin Assistant- CSR Lead.docx Minimum Qualifications Associate's degree or Applied Associate's degree or certification from a two-year college or professional/technical school or program and a minimum of three years full-time equivalent related experience; or equivalent combination of education and experience.