CLIENT SERVICE REPRESENTATIVE

Position Type :

Full-time, Monday-Friday, 9:00am-6:00pm

Location :

Core Lab-Lewiston, Idaho Primary Function :

Responsible for greeting and helping patients, triaging phone calls, data entry, and other items related to day-to-day operations.

Work Performed:

Follow and demonstrate PRL's core values, which includes mutual respect and teamwork, a collegial work environment, and commitment to staff and patient safety. Understand and adhere to all safety and HIPAA related standards to ensure high quality patient care. Provide superior customer service to all patients and clients. General clerical duties include answering multiple phone lines, accurate data entry, faxing, filing, and taking messages. Establishes strong working relationships with clients and laboratory staff to ensure effective communication and client satisfaction. Maintains all records required by laboratory guidelines. Keeps up to date on Medicare compliance. Complies with established laboratory policies, procedures, and standards of operation. Complies with laws, regulations, and ethical standards concerning laboratory business and patient confidential information. Assist with STAT or other specimen pickups at various locations using company vehicle. Assist in the training of new employees as requested. Attends meetings such as in-service meetings, department meetings, etc. Keep work area neat and clean. Performs other duties as assigned.

Experience Background :

Typing, data entry, and technical skills preferred. Customer service experience preferred. Phlebotomy experience a plus.

Educational Background:

High School Diploma or equivalent required.

Licenses:

Valid driver's license required.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Employee discount Health savings account Paid time off Tuition reimbursement

Education:

High school or equivalent (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person