Looking for More Than Just Another Job? We're looking for a full-time Customer Service Representative Lead to help maintain our reputation of excellent customer service . This is an opportunity to build a long-term career with a company that values hard work, safety, teamwork, and the people behind it all. Why Join Inland North Waste? Inland North Waste has served communities throughout Idaho for 60 years as a family-owned and -operated waste management company. At Inland North Waste, "We Wave Back" reflects the culture we've built. We believe in treating people with respect, supporting the communities we serve, and creating a workplace where employees feel appreciated. From helping our neighbors to working together as a team, we take pride in doing the right thing and serving others well.

POSITION DESCRIPTION

Position Title:

Lead Customer Service Representative Location:

Inland North Waste -

Lewiston Pay Range:

$23/hr

Full Time/Part Time:

Full Time Reports to:

CSR Manager Department:

Administrative Status:

Hourly Goals:

Provide outstanding customer service and leadership Main Responsibilities Customer Service Dispatch Septic & Port A Potty Vacuum trucks Update truck and driver activity using a software system to accurately reflect the movement of the trucks in order to identify issues with truck or drivers making on-time service calls. Communicate with staff and customers regarding any service issues Generate and provide reports Provide exceptional customer service by creating and maintaining relationships with existing and potential customers Respond quickly and professionally to any community inquiries made by phone, email or in-person Assist in office administration activities such as checking mail, billing, accounts receivable, accounts payable, and others Maintain updated office manuals pertaining to customer service Maintain an organized and clean work environment Maintain a professional appearance Other duties as assigned Lead Customer Service Representative Serve as primary point of contact for Lewiston CSRs seeking assistance on policies, procedures and complex inquiries Assist in training and continuing coaching of team members Monitor customer service calls and emails to ensure quality customer service and provide feedback as necessary Foster positive team environment Act as first line of contact for escalated customer needs, and de-escalate tense situations Monitor daily workflow to meet company expectations Required Qualifications High School Diploma or equivalent Read, understand, follow, and enforce standard and safety procedures Strong documentation and communication skills Ability to learn new skills Ability to work independently Background check results satisfactory to Inland North Waste Negative drug test result(s) Preferred Qualifications 3 Years of customer service experience Physical Requirements Ability to sit for at least 6 hours Ability to lift up to 25 lbs. Reliable transportation Other Duties This job description is not intended to be an all-inclusive list of responsibilities required for this job. Benefits Inland North Waste offers all full time employees a robust benefits package that includes medical and dental insurance, short-term disability, life insurance, 401k and 5% employer match.

Pay:

$23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person