Customer Service Representative Nampa Parks & Recreation Nampa, ID Job Details Part-time $15.25 an hour 1 day ago Benefits Employee discount Qualifications Report preparation Computer operation Customer communication Customer service Writing skills Filing Employee relationship building Administrative experience High school diploma or GED Desktop applications Computer skills Clerical experience Productivity software Office record organization Full Job Description

WORK SCHEDULE

Set hours Monday-Friday 3:30-7pm

GENERAL STATEMENT OF DUTIES

Performs a variety of general clerical, administrative support, and information dissemination services for an assigned City department; performs other duties as required or assigned.

DISTINGUISHING FEATURES OF THE CLASS

The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public. The principal duties of this class are performed in a general office environment. ________________________________________

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Answers department telephone calls; receives and greets customers to the City, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel. Prepares correspondence, lists, and other documents on a computer. Gathers assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested. Assumes responsibility for other duties as required or assigned. Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions. Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas.

ESSENTIAL RELATIONSHIP EXPECTATIONS

Keeps immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. Responds to citizens' questions and comments in a courteous and timely manner. Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities. Is punctual and timely in meeting requirements of performance, including attendance standards and work deadlines. Communicates information and states concerns in a clear and professional manner. Respects the opinion of others and demonstrates a reasonable relationship with employees, supervisors, and others. Accepts and performs in a timely and effective manner changes in work assignments and/or how work is performed.

REQUIRED KNOWLEDGE

Some knowledge of the department and policies and procedures, current practices and procedures involved in City service delivery, and the function of services within the public sector, preferably within a municipal government. Some knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette.

SKILLS/ABILITIES

Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issues involved with City activities and policies. Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language. Ability to understand and follow oral and/or written policies, procedures, and instructions, use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions, and prepare and present accurate and reliable reports containing findings and recommendations. Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. Integrity, ingenuity, and inventiveness in the performance of assigned tasks.

POSITION QUALIFICATIONS

Education:

High School Graduate or General Education Degree (GED):

Required Experience:

1 plus year of experience in Clerical/Customer Service Or any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Computer Skills:

Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.

Job Type:

Part-time Pay:

$15.25 per hour Expected hours: No more than 20.0 per week

Benefits:

Employee discount

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person