Customer Service Representative at Beacon Hill Staffing Group, LLC Customer Service Representative at Beacon Hill Staffing Group, LLC in Addison, Illinois Posted in 8 days ago. $40,000.00 - $45,000.00 per year Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client is seeking a Customer Service Representative to join its growing team in Elmhurst, IL . This is a full-time, direct-hire opportunity focused on delivering high-quality customer support through phone coverage, accurate order entry, and logistics coordination. This role is ideal for an early-career professional or someone with strong customer service experience who is looking to build a long-term career within a stable, people-focused organization. Our client is a Japanese manufacturer known for designing and producing high-quality, precision-engineered architectural and industrial hardware . The organization prides itself on its collaborative culture, internal growth opportunities, and team-first mindset. Essential Job Functions Answer inbound customer phone calls and emails in a professional and service-oriented manner Accurately enter customer orders into the internal system using PDF purchase orders Provide pricing, product availability, lead times, and order status information over the phone Manage logistics and backorders by tracking deliveries and arrivals and communicating updates to customers Look up parts and prepare quotes for customers as part of the logistics and order-support process Maintain accurate records related to orders, deliveries, invoices, and proof of delivery (POD) Proactively identify and resolve customer issues or discrepancies related to orders or shipments Collaborate closely with Inside Sales (tier-2 customer service) and cross-functional teams Contribute to a high-touch customer experience while supporting a fast-paced, phone-heavy environment Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you! Beacon Hill. Employing the Future (TM)