Customer Service Representative:

The Customer Service Representative ensures high customer satisfaction and drives on-time order fulfillment. The expectations are order accuracy, problem solving, communication, customer retention, and sales support. We believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. Upholds and supports organizational goals and values. Ability to handle multiple activities and must be outgoing, self-driven, pleasant & very personable. The position is in Addison, IL. Position reports to the Supply Chain Department.

Key Responsibilities:

1. Enter new purchase orders 2. Generate work orders/sales orders for new purchase orders 3. Request updated pricing from management before order confirmations are processed 4. Confirm new purchase orders and delivery dates with customers 5. Schedule new purchase orders with the production manager 6.

Work with different internal teams:

purchasing, lab, shipping, sales and the plant. 7. Schedule shipments to customers for samples and orders 8. Notify customers of any status updates with current orders 9. Assist customers with questions/concerns 10. Send invoices after the purchase orders have been closed and shipped 11. Shipping backup 12. Purchasing support and backup 13. Greeting and directing company visitors 14. Answer and direct calls to appropriate personnel 15. Generating Invoices and Credits 16. Update customer information and contact information files. 17. File all paperwork, organize customer documentation and keep the work area organized and clean. 18.Other duties as assigned. Core Competencies (A must-have): 1. Excellent verbal and written communication skills 2. Passion for

Excellence:

Integrity and resilience is a must. High level of collaboration, willing to accept constructive criticism/feedback, leads by example, exhibit and expect hard work, deep passion and breed success.

QUALIFYING & REQUIREMENTS

1. BS or associate degree or Equivalent. 2. Prior experience as a customer service representative, sales support or receptionist. 3. Competency in Microsoft applications including Word, Excel, and Outlook. 4. Consistent, professional dress, and manner. 5. Excellent written and verbal communication skills. 6. Good time management skills. 7. Experience with administrative and clerical procedures. 8. Bilingual English & Spanish preferred 9. Able to contribute positively as part of a team, helping with various tasks as required. 10. Ideal candidate will possess a "can do" attitude with a "will do" work ethic. 11. Must have the ability to work in a fast-paced environment. 12. Strong team player. 13. Comfortable and efficient working independently.

Pay:

$24.00 - $26.36 per hour Expected hours: No less than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person