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Insure Online

Insurance Agency Customer Service Representative

Pay: $17–$20/hr

Posted: 2 weeks ago

Location: Bedford Park, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$44,735 / year median in Illinois

-8% projected decline

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Job Description

Insurance Agency Customer Service Representative Insure Online Bedford Park, IL Job Details Full-time $17 - $20 an hour 17 hours ago Benefits Wellness program AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Customer communication Insurance products customer support Property & Casualty License High school diploma or GED Property insurance knowledge Full Job Description Insureonline.com is seeking a Customer Service Agent to join our dynamic team. We represent over 50 insurance companies, ranging from the largest and most recognizable carriers to the most reliable regional carriers, enabling us to write any risk with a quality product.

DUTIES & RESPONSIBILITIES

Handle customer service duties, including taking payments, and handling inspections Provide excellent customer service Mail quote letters to all in a timely manner Follow proper cash handling processes Knowledge of all systems and programs the company utilizes Cross-sell existing clients when appropriate Complete follow-up procedures for cross-selling new customers. Continue to learn product and underwriting detail of various carriers for additional sales opportunities and for professional development Assistance with other organizational projects when needed Contact canceled clients for reinstatement Other duties assigned at management discretion

QUALIFICATIONS REQUIRED

Must have and maintain a relevant P&C Insurance License Prior Insurance Customer Service Demonstrative knowledge of the Property and Casualty insurance industry Solid written and oral communication skills High school degree or its equivalency Bilingual a plus Insure Online provides a competitive benefits package to all full-time employees. Following are some of the perks Insure Online employees receive: Medical and Dental Telemedicine Benefit Vision Reimbursement 401k with a generous company match Paid Time Off Paid Holidays Tuition Reimbursement Wellness Program Life and AD&D Short - term and

Long-Term Disability Estimated Compensation Range:

$17/hr.-$20/hr.• Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.