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DM
DSA Management Consulting
Customer Service Representative - Microsoft Dynamics 365 Experience
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Customer Service Representative Microsoft Dynamics 365 Experience Overview A growing manufacturing company in Lemont, IL is seeking a Customer Service Representative to support order processing, shipping coordination, and customer communication. This role is ideal for someone who enjoys working with customers, stays organized, and thrives in a fast-paced environment. Responsibilities Process customer orders accurately and meet delivery schedules Coordinate with production, logistics, and quality teams to resolve issues Track orders and proactively update customers on status or delays Prepare shipping documents, invoices, and export paperwork Arrange carrier pickups and post shipments in the ERP system Maintain order files and contribute to KPI reporting