A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
at Lincare, Inc in Bradley, Illinois, United States Job Description Offering $17-$20 per hour This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.
Job Responsibilities:
Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel Actively participates in the training of all Customer Service personnel including new hires Monitors the flow of orders to and from the Customer Service Department Deletes, correct, or re-enters patient orders as deemed necessary Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with co-workers and patients alike Help with the training of employees Calculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructions Fairly reprimand and verbally discipline employees in accordance to approved procedures
Education and Experience:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience Computer entry experience necessary Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage; paid time off; retirement savings; tuition reimbursement and other benefits. There is also a generous employee referral program and a wide array of employee discounts to take advantage of. Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans To view full details and how to apply, please login or create a Job Seeker account
