A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative Votorantim Cimentos Bridgeview, IL Job Details Temporary | Full-time $26.50 - $28.00 an hour 3 hours ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Parental leave Employee assistance program Vision insurance Life insurance Qualifications Professional networking Report preparation Spanish Interpersonal skills Customer service Basic math High school diploma or GED Full Job Description
WELCOME TO VCNA!
We are VCNA Prairie, part of Votorantim Cimentos North America (VCNA). As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture. With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future. Every day, we have the chance to accomplish something new and you're invited to be part of it.
Summary/Job Scope:
To provide prompt, efficient customer service and coordinate the needs of the customer with the availability of the company's product and fleet.
Key Responsibilities:
Answering incoming customer calls. Taking, and inputting orders into the computer system. Coordinating the customers delivery needs with our fleet availability. Assisting customers with problems.
Qualifications:
High School Diploma One to two years related experience and/or training; or equivalent combination of education and experience. Strong interpersonal skills Ability to read, interpret technical procedures, or governmental regulations. Ability to write reports. Ability to effectively present information and respond to questions from a group of managers, clients, customers and the general public. (Bi-Lingual - Spanish - Preferred) Ability to apply concepts such as fractions, percentages, ratios and proportions to everyday business situations.
Note:
This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.
WHAT'S IN IT FOR YOU?
Being part of VCNA is being part of building famous landmarks such as Toronto's CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High-Speed Rail in Chicago and more Opportunities to collaborate with teams around the globe and growth opportunities in different areas Training, professional development Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA Tuition reimbursement/assistance Competitive wages, vacation and holiday time Medical, dental, vision, disability and life insurance RRSP and DC (CAN) and 401K (U.S.) Employee Assistance Program (EAP): confidential support for you and your family (CAN) Educational scholarship program for dependents of regular salaried employees. Fertility drug coverage
Paid Maternity Leave Top Up Salary Range:
$26.50/hr to $28/hr This posting is for a vacant position.
OUR PEOPLE
We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always! Our VC Way reflects who we are, inspiring us to unite our culture and be our best:
Our Way of Being:
ethical and respectful,
Our Way of Working:
together with excellence and
Our Way of Thriving:
with the courage to transform.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability or economic status - a workplace where you can express your individuality and be your best self!
