A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Representative DME Experience Integrated Respiratory Solutions Carol Stream, IL Job Details Full-time From $20 an hour 6 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Respiratory devices Microsoft Outlook DME Insurance verification Medical software Customer service Spreadsheets Microsoft Office Durable medical equipment (DME) coordination High school diploma or GED Medical billing Documentation review Full Job Description Customer Service Specialist (CSR) with DME & Brightree Experience Starting at $20.00 per hour based on experience Must have Brightree experience to be considered. Must have DME experience to be considered. Experience in Call Center environment with high call volume is a plus. Integrated Respiratory Solutions is a clinical, healthcare company based in Carol Stream, Illinois. We focus on uncompromised patient care and top-level clinical management services. Integrated offers specialty value programs in Disease Management, Specialty High-Acuity Respiratory, Sleep Health, SNF Centers of Excellence, and Virtual Respiratory, Main responsibilities will be in our
CAROL STREAM IL
office, greeting patients scheduled for office visits and walk-ins; MUST be proficient in Outlook and Brightree task management; basic understanding DME order workflow. This position is full time, Monday thru Friday on-site, 8:00am to 5pm, 1 hour lunch . This role also participates in weekend on-call rotations. Main Job Tasks and Responsibilities Greet and assist patients in office with appointments, set-ups Answer inbound phone calls from customers. Brightree experience is a must Receive & manage referrals from multiple platforms (ie: Parachute, electronic fax, etc.) Insurance Verifications & Same/similar checks Data entry Required to learn multiple insurance guidelines and specific Durable Medical Equipment (DME) requirements for various payors. Close communication with facilities, physician offices, patients, and insurance companies to process billing for durable medical equipment provided. Request documentation from referrals via phone and/or fax. Ability to provide a calm and caring approach to each patient and customer, especially during times of high-volume calls and client issues. Processes transactions in a timely manner. Prioritize orders to review based on set guidelines from supervisor. The position has no supervisory responsibilities. Other tasks and responsibilities as assigned.
Work Environment:
This job operates in a professional office environment. This job routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, shredders, and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High School diploma required, college coursework a plus. Knowledge of DME/HME process Experience with Brightree software a must Strong communication skills, ability to multi-task and conduct multiple levels of service to clients from basic to in-depth while maintaining task completion and timely deadlines. Computer literate and proficient in using MS office programs. Healthcare customer service experience preferred. Key Competencies Passionate about customer service Strong problem-solving skills Excellent oral communication skills on the telephone Excellent written, business-oriented, communication skills via email. Reading comprehension and critical thinking skills Organizational skills Self-motivated, Independent worker, but with abilities to work well in a team. Compensation and Benefits Competitive hourly wage based on experience and qualifications. Blue Cross / Blue Shield Medical. Dental & Vision Insurance. Vacation & Sick Time. 401K Retirement Plan. Short Term Disability, Long Term Disability. Life Insurance. Physical Requirements The employee is required to have close visual acuity to perform an activity such as: reviewing documents or spreadsheets; transcribing; viewing a computer terminal; and extensive typing and reading. Must be able to sit for up to 8 hours a day, with breaks. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force constantly, to move objects.'
Job Type:
Full-time Pay:
From $20.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
