at Antunes in Carol Stream, Illinois, United States Job Description Are you an electro-mechanical savvy representative? Do you have a knack for troubleshooting and working with your hands? Is talking on the phone and offering the most excellent customer service your passion? If this describes your expertise, please join the technical service team in Carol Stream!

Position Summary:

Partner with Team Leader(s) to make our customers successful by embracing AJA's Vision. Under the general direction of Team Leader is responsible for providing technical/customer support to customers and service agencies.

Essential Role Responsibilities:

Troubleshoots equipment operational, electrical and mechanical problems over the phone. Partners with department team members to complete projects and resolve various customer service related issues. Reviews and processes warranty claims, runs warranty reports, and communicates concerns as necessary. Prepares and reviews technical support documentation. Provides repair services on A.J Antunes equipment in-house, local and Worldwide as needed Acts as a liaison between departments to communicate and disseminate all relevant information (i.e. changes or updates and pro-actively seeks cost effective solutions to meet customer needs. Follows-up with customers and partners with technical service team to accurately identify customer equipment issues, prepares remediation plans and provides solutions for correction. Ensures effective communication is maintained with all Team Leaders/Members, and adheres to safety policies and procedures. Provides technical and operational training to internal and external customers. Assists with customer service calls including but not limited to, identifying part numbers for service parts equipment. Maintains clean and functional work stations, and troubleshoots equipment as necessary. Performs other related duties as assigned by Team Leader(s). To view full details and how to apply, please login or create a Job Seeker account