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EE
Express Employment Professionals
Manufacturing Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
Manufacturing Customer Service Representative Express Employment Professionals Carol Stream, IL Job Details Full-time $22 an hour 1 day ago Benefits Dental insurance Qualifications Teamwork Order management system Interpersonal skills Basic math Construction plans Construction drawing review Attention to detail Building code analysis Productivity software Technical Proficiency Full Job Description We are seeking a detail-oriented Customer Service Representative to serve as a vital liaison between our customers, contractors, and manufacturing operations. In this role, you will provide quick, one-call resolution to customer inquiries via phone, email, and in-person interactions while managing orders through a highly matrixed organization. Key Responsibilities Review, price, and route customer correspondence and orders according to standard protocols. Manage order entry, order scheduling, triage, and root-cause analysis for problem resolution. Collaborate with cross-functional teams to resolve customer queries efficiently. Read, interpret, and manage architectural plans, specifications, and hardware schedules. Handle direct communications and negotiations with customers and contractors. Ensure all order processes align with relevant building codes and labeling requirements.