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SouthEastern Illinois Electric Cooperative, Inc.
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
About Us SouthEastern Illinois Electric Cooperative, Inc. (SEIEC) is a member-owned, not-for-profit, electric distribution Cooperative headquartered in Carrier Mills, Illinois. SEIEC provides service to 10 counties in southeastern Illinois serving over 24,000 accounts.
POSITION
SouthEastern Illinois Electric Cooperative (SEIEC), located at 100 Cooperative Way, Carrier Mills, IL, is seeking qualified candidates to fill a Customer Service Representative (CSR) position. The Customer Service Representative's responsibilities include, but are not limited to, answering phone calls, taking payments, creating service orders and responding promptly and accurately to member inquires.QUALIFICATIONS AND COMPETENCIES
- Minimum qualification is an Associate's Degree
- Strong Microsoft Office skills including, Word, Excel and Outlook
- Effective written and verbal communication skills
- Ability to work independently, as well as on a team
- Must possess a valid driver's license
BENEFITS
- Health Insurance
- Group Term Life Insurance
- 401k Matching
- Defined Benefit Retirement Plan
- Flexible Spending Account
- Paid Time Off Includes Vacation, Sick Time and Family Sick Time
- Eleven Paid Holidays
- AirEvac Membership
- Gym Membership -
Conditional SALARY:
Hourly Wage - $31.62 To apply for this position, please send a resume with at least 3 professional references or letters of recommendation by October 9, 2026 to: Stefanie Tripp, P.O. Box 1001, Carrier Mills, IL 62917. Questions may be addressed toEmail:
stefanietripp@seiec.com.An Equal Opportunity Employer Pay:
$31.62 per hour Expected hours: 40.0 per weekBenefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insuranceWork Location:
In personBenefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Fitness Centers/Gyms