A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
at Lincare, Inc in Carterville, Illinois, United States Job Description Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.
JOB FUNCTIONS
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alike help with the training of employees calculate figures and amounts in reference to frequency and doses dispensed apply common sense understanding to carry out oral and written instructions
Education & Experience:
High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training Computer entry Required Must meet any licensing requirementsnecessary for specific location
Physical Demands:
This employee must occasionally lift and/or move up to 50 pounds. Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of. Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans To view full details and how to apply, please login or create a Job Seeker account
