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Reusables.com
Customer Field Support for Reusables.com
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
About Reusables.com Reusables.com is a service provider operating in the US and Canada, primarily in higher education. We run sustainability programs and have devices deployed at customer locations that require maintenance and support. About The Role We are seeking a reliable and communicative individual to action customer field support to-do items, ideally in a 48 hours turn-around window. Most tasks are straightforward and require minimal training, a team member from our side will be available by phone for all engagements to help coordinate the task that needs to be completed. The rate is negotiable for the right person. Communicating with our team is the most important part of this job, technical abilities or familiarity with our products and their maintenance needs can be taught. Basic understanding of technology is certainly helpful. Examples of the items of work we will ask you to carry out:
- Go to a customer site and review all the active devices and report on their status such as: power is on, working normally, needs maintenance, has been moved, wifi signal in that area is good/bad, wifi information has changed, LTE signal is poor/good
- Coordinate with a customer to move a Reusables device either rotating it in to service or moving it to a storage location and reporting back when this is complete
- replace components or parts of a device, we strive to make this as simple as possible (ie: plug and play)
- Receiving or collecting a device that was shipped to a customer site and installing it This is an on-going as-needed position for the Eastern Illinois Univeristy.