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TAD-CRYSTAL LAKE LTD

CUSTOMER CARE REPRESENTATIVE

Career Insights for Customer Service Representative (General)

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Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Benefits:
Dental insurance Employee discounts Free uniforms Health insurance Paid time off Profit sharing Training & development Vision insurance Wellness resources Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Fun Working Environment Interact with Pets Job Summary Are you a pet lover with a passion for customer service? If so, we'd like to hear from you! We are seeking an outgoing and organized individual to be the Front Desk Associate at our busy clinic. As the Front Desk Associate, you will be the first point of contact for our customers. You will greet pet owners and check in pets, schedule appointments, process payments, and generally ensure that a clinic is a welcoming place. Responsibilities Greet owners as they arrive Check-in animal patients for their appointments Collect and confirm pet and owner information Answer phones Schedule, confirm, and cancel appointments Process payments Other administrative duties, as assigned cross train to assist Assistants and Veterinarians Qualifications Excellent customer service skills Effective communication with clients and coworkers Comfortable working with a variety of animals Proficient in Microsoft Office, scheduling software, and other technology