Customer Care & Retention Associate KC Pallets Inc - 3.7 Crystal Lake, IL Job Details Full-time $18 - $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Phone communication Spreadsheets Account development Attention to detail Problem-solving QuickBooks CRM system proficiency Sales follow-up Client interaction via phone calls Full Job Description We are hiring at KC Pallets! We're looking for an energetic, organized person who enjoys talking with customers, solving problems, and building relationships. This role focuses on working with our existing customers to keep accounts active, generate repeat business, and identify opportunities for growth. You'll be responsible for: Following up with existing customers about upcoming orders and reorders Building relationships with customer contacts through phone, email, and occasional visits Tracking customer ordering patterns and identifying customers who may be due for another order Following up on quotes and helping move opportunities forward Keeping customer information, conversations, and follow-ups organized in Salesforce Helping resolve customer issues and coordinating with the appropriate internal team Identifying additional sales, referral, scrap, and opportunities within existing accounts Reviewing customer activity and providing management with updates and recommendations This is a hands-on customer relationship role. We're looking for someone who can communicate professionally, stay organized, take initiative, and think beyond simply answering customer calls.

Must have:

Strong communication and customer service skills Professional and confident phone presence Strong attention to detail and accuracy Comfortable working with Excel and learning new systems Organized and able to manage multiple customer follow-ups Experience with Salesforce, QuickBooks, CRM systems, or inside sales is a plus, but not required.

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person