As our Customer Service Representative, you will be the first point of contact for our customers. Your primary duties will include answering phone calls, handling customer inquiries, booking service appointments, and managing our social media presence. The ideal candidate is a multitasker with a positive attitude and excellent communication skills.

Key Responsibilities:

Answer inbound phone calls and provide friendly, professional assistance to customers. Schedule and coordinate booking appointments for garage door services and repairs. Create, schedule, and post engaging content on our social media platforms (Facebook, Instagram, etc.) to showcase our services and connect with the local community. Respond promptly to customer questions on calls and messages across multiple channels. Perform basic administrative duties, including data entry, filing, and organizing office supplies. Work closely with the team to ensure smooth daily operations and exceptional customer satisfaction.

Requirements & Qualifications:

Proven experience in customer service, reception, or an administrative role. Excellent verbal and written communication skills. Comfortable speaking on the phone and handling customer booking inquiries. Basic knowledge of social media marketing and content posting. Strong organizational skills and attention to detail. Ability to multitask and adapt in a busy office environment. Must be able to commute to our Crystal Lake, IL office and work the required schedule (Mon-Sat, 8 AM

•5 PM).

Pay:

$15.00

•$20.00 per hour Expected hours: 40.0

•54.0 per week

Work Location:

In person