Customer Service Representative (CSR)

Join the Terminix Services, Inc. Team as a Customer Care Specialist Why Apply? You excel at communication. You're comfortable talking to people and genuinely enjoy helping them. You're not hesitant about offering services that will enhance their lives by keeping their homes pest-free. You're a problem solver. You have a knack for identifying issues and clearly explaining solutions to customers. You have basic computer skills. You're familiar with Microsoft Office products and can navigate essential software with ease. You value work-life balance. You want a schedule that allows you to spend evenings and weekends with your family and friends. You stay calm under pressure. Whether you're dealing with an upset customer or a challenging situation, you handle it with grace and professionalism. You're eager to learn. If you're looking for growth and development, we want you on our team!

What We Offer:

Competitive Pay:

Starting at $16 per hour, plus a lucrative commission structure on sales.

Comprehensive Benefits:

Our generous health insurance package includes medical, dental, and vision coverage. Benefits also include a flexible spending account, life insurance, paid holidays, and paid time off. We also offer a 401k plan with a match after 1 year, a profit-sharing plan, and additional perks.

Training and Development:

From day one, you'll receive hands-on training, including New Hire Orientation Opportunities for

Advancement:

We believe in nurturing talent and offer real opportunities for career growth. About Terminix Services, Inc. Terminix Pest Control is a locally owned franchise and part of Terminix International, the world's largest termite and pest control company. Established in 1946 and headquartered in Danville, Illinois, the business has steadily grown under the Fulton family's leadership, now employing around 50 associates. We are committed to giving back to the communities that have supported our success, offering scholarships, teaching in local schools, and participating in various charitable and community initiatives. At Terminix Services, Inc., we focus on supporting people and communities as much as pest control. A Day in the Life of a Customer Care Specialist As a Customer Care Specialist, your day begins with a commitment to delivering outstanding service and ensuring smooth office operations. You'll interact with our valued customers daily, handling inbound calls that often involve topics like pricing, billing, scheduling, and selling services. Customer retention is a key element of your role, so ensuring customer satisfaction and cultivating long-term relationships will be a central focus.

Your key responsibilities include:

Managing a medium to high volume of inbound and outbound calls. Helping ensure customer satisfaction by resolving customer issues and questions related to service, billing, or other matters. Build and nurture customer relationships to retain and attract new business. Exceeding customer expectations by identifying and offering solutions to their pest control needs. Documenting customer information and call history accurately for future reference. Processing orders for new services requested by customers. Maintaining up-to-date knowledge of Terminix products and services, including marketing promotions and special offers. Enhancing brand loyalty and recognition. Managing accounts with a focus on customer service to prevent account closures. Preparing correspondence and coordinating with other departments as necessary to resolve issues. Efficiently managing appointment scheduling to ensure smooth service delivery for our customers. Qualifications Prior experience in a call center or customer service role. Demonstrated sales ability with a knack for upselling services. Strong communication skills, with the ability to discuss services knowledgeably and confidently with customers. Ability to work well under pressure and manage difficult situations with professionalism. Ready to Join Our Office Team? If you believe you are the right fit for the Customer Care Specialist position, we invite you to apply. We look forward to welcoming you to the Terminix family! Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties, and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

Job Type:

Full-time Pay:

$16.00 - $18.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Shift:

Day shift Ability to

Commute:

Danville, IL 61832 (Required) Ability to

Relocate:

Danville, IL 61832: Relocate before starting work (Required)

Work Location:

In person