Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Barton Staffing Solutions

Customer Service Representative II (Experienced) (MP#337385)

Pay: $22–$24/hr

Posted: 3 weeks ago

Location: Des Plaines, IL (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/21/2026

Career Insights for Customer Service Representative (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Illinois data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

Explore Career

Job Description

Customer Service Representative•Manufacturing (ERP / Epicor)

Location:

Des Plaines, IL Pay:

$22.00•$24.00 / hour

Hours:

Monday•Friday, 7:30 AM to 4:00

PM Position Type:

Full-Time Job Overview:

We are seeking articulate, tech-savvy, and detail-oriented Customer Service Representative in Des Plaines, IL. The ideal candidate has direct experience in a manufacturing environment and proven stability in their work history. You will play a crucial role in managing client accounts, processing orders, and navigating the ERP system (Epicor/Vantage).

Key Responsibilities:

Customer Support:

Respond promptly and professionally to client inquiries via phone, email, and chat.

Order & Account Management:

Process orders, coordinate client requirements, and update account details with high accuracy.

ERP & Data Entry:

Efficiently navigate Epicor/Vantage to input data, track orders, and resolve account issues.

Proactive Follow-Up:

Conduct outbound calls to follow up on customer requests, gather feedback, and share product updates.

Problem Resolution:

Utilize active listening and critical thinking to troubleshoot client concerns effectively.

Qualifications & Requirements:

Industry Experience:

Background in manufacturing customer service or a industrial call center (preferred).

Technical Aptitude:

Tech-savvy with strong data entry skills; hands-on experience with ERP systems (Epicor/Vantage) or CRM software is a major plus.

Work History:

Demonstrated longevity and reliability with past employers.

Communication:

Exceptional verbal and written English skills; bilingual abilities are a plus.

Core Competencies:

Strong attention to detail, problem-solving mindset, and professional phone etiquette. Why Apply? Competitive hourly pay ($22•$24/hr.)Stable, full-time day shift hours (7:30 AM•4:00 PM)Collaborative manufacturing team environment