Industrial Motors Customer Support Analyst Deo-Tek, Inc. Elgin, IL Job Details $42 - $50 a year 1 hour ago Qualifications Customer communication Customer returns handling High school diploma or GED Full Job Description Industrial Motors Customer Support Analyst Step into a day where your product savvy and customer focus keep factories moving. By mid-morning, you've translated specs into the right motor configuration, aligned logistics with engineering, and reassured a customer with precise ETA and pricing details. In the afternoon, you finalize an RMA, log every touchpoint in the CRM, and circle back with a proactive note about a new Elektrim promotion that fits a client's application. What You'll Handle Accurately process orders, quotations, back orders, and return material authorizations (RMAs) with speed and precision. Deliver clear updates on product availability, order status, pricing, and delivery timelines. Guide customers to the right motors and related products by interpreting specifications, performance data, and technical documentation—and by asking the right qualifying questions. Coordinate closely with sales, logistics, and engineering to ensure on-time, accurate fulfillment and fast issue resolution. Strengthen relationships through responsive service and proactive follow-up. Support warranty claims and returns in line with company policies. Maintain complete and current records of accounts and communications within the CRM. Build deep expertise in Elektrim products, applications, and industry solutions—and keep it current. Expand existing accounts by introducing new products and timely promotions. Engage prospects and customers in closing conversations to drive new and repeat sales. Perform other duties as assigned. What Helps You Win Here High school diploma or equivalent required; BA/BS preferred. Technical or vocational training is a plus. 3+ years in customer service or inside sales within an industrial or manufacturing setting.

Preferred:

solid knowledge of industrial electric motors, drives, or mechanical power transmission. Strong technical aptitude with the ability to read and interpret product specs and technical documents. Excellent written and verbal communication paired with exceptional customer service skills. Proficiency in Microsoft Office and CRM platforms. Organized, detail-oriented, able to manage time well, and comfortable working independently. Core Proficiencies Customer Service Measuring and Quoting Outside Sales Inside Sales