Overview The Customer Service/Order Management Specialist is responsible for all aspects of the order fulfillment process. This role collaborates closely with key internal and external stakeholders -including sales, shipping, operations, quality assurance, finance, and customers- to ensure our products consistently meets or exceeds customer expectations. Handling both domestic and international orders, the ideal candidate must possess a thorough understanding of global shipping regulations and compliance requirements. The candidate is responsible for providing order management project status updates and collaborating with relevant parties for timely issue resolution. Responsibilities Manage all aspects of the ordering process including input, tracking and closure of the orders and invoicing of completed shipments. Review all orders for completeness and inventory stock status prior to handing off to the warehouse team for picking and packing. Ensures that all orders are processed and completed on time by receiving updates from the warehouse team, operations (production), and purchasing. Perform data entry tasks with accuracy, including updating client information and maintaining filing systems. Communicates with key stakeholders including Sales, Operations, Quality and Customers any issues with the orders. Takes the lead to get issues resolved in a timely manner. Complete monthly reports highlighting order management Reply to Ecommerce inquiries from customers, initiate replacements, returns and refunds. Respond to customers via email and phone. Process customer complaints and issues Requirements Proven experience in administrative support or customer service roles. Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment. Bilingual abilities are preferred to serve diverse client populations effectively. Strong typing skills along with attention to detail for proofreading and data entry tasks. Effective communication skills with professional phone etiquette and client interaction capabilities. Demonstrated ability to manage time efficiently, prioritize tasks, and work independently or as part of a team. Experience in Export Shipping (International) This paid position offers an engaging environment where your organizational talents and customer service expertise will be valued. We welcome candidates who are eager to contribute positively to our team while developing their professional skills.

Pay:

$21.00 - $23.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Flexible schedule

Experience:

Customer service: 2 years (Required)

Export Shipping:

1 year (Required) Shipping documentation: 1 year (Required)

Microsoft Office:

2 years (Required)

Microsoft Excel:

2 years (Required)

Work Location:

In person