We are looking for a Customer Service Representative to join a waste and environmental services team in Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing service-related requests, and supporting daily office operations in a fast-paced setting. The person in this role will serve as a key point of contact for customers, ensuring concerns are addressed professionally while maintaining accurate service and account records.

Responsibilities:

Respond to inbound customer calls and messages, provide account assistance, and handle service-related questions with professionalism and care. Work closely with internal teams to investigate and resolve billing concerns, service disputes, and other customer issues in a timely manner. Speak with customers to gather needed information, enter details into company systems, and maintain accurate records for accounts and service requests. Prepare service agreements, process order-related documentation, calculate applicable fees, collect deposits, and update account changes such as address revisions or service cancellations. Accept customer payments, support bank deposit processing, and complete general administrative tasks that help keep the office running efficiently. Identify opportunities to introduce customers to additional or expanded services when appropriate and communicate customer needs or trends to team leadership. Escalate service failures to the appropriate departments for review and follow through to support satisfactory resolution. Deliver a positive customer experience by resolving concerns with practical, cost-conscious, and environmentally responsible solutions. At least 2 years of customer service experience in a high-volume call environment. High school diploma or equivalent required. Strong computer skills, including Microsoft Word, Microsoft Excel, email, data entry, and accurate keyboarding or 10-key proficiency. Clear verbal communication skills with the ability to handle customer conversations professionally and effectively. Ability to manage inbound and outbound calls, order entry, and general office support responsibilities in a fast-paced environment. Experience in the solid waste industry or a related field is preferred. Bilingual English and Spanish communication skills, both written and verbal, are preferred. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .