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Aegis Worldwide

Customer Support Specialist

Pay: Not specified

Posted: 2 weeks ago

Location: Eola, IL (Hybrid)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Customer Service Representative (General)

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Based on Illinois data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,983 / year median in Illinois

-13% projected decline

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Job Description

Customer Support Specialist at Aegis Worldwide Customer Support Specialist at Aegis Worldwide in Eola, Illinois Posted in 3 days ago.

Type:

full-time

Job Description:

Aegis is seeking a Customer Success Specialist to join our client's organization in Aurora, IL. This position is a fully onsite role until ramp up with the flexibility to work ONE day a week remote. The ideal candidate has the following skills and experience: Must have: 3-5+ years of Customer Experience or Customer Success experience Strong interpersonal and communication skills Comfortable working with technology and modern CRM tools HubSpot experience Ability to manage customer issues from beginning to end Strong follow-through and accountability Ability to understand technical products and communicate them in a customer-friendly way Nice to have: Manufacturing Industry Experience Experience with technical products or technical support Agriculture, irrigation, turf, sensors, agronomy, or related industry experience Experience with help desk/ticketing systems Experience implementing or improving customer support processes AI/automation experience Experience supporting a global customer base Spanish, Portuguese, or German language skills